Bill has learned that being president of the company means you schedule things, deliver things, repair things, run to the store, post office and bank, empty delivery trucks, come in on your day off to clean carpets, the kitchen and bathroom. When time permits, he enjoys helping people with their access issues. As a Certified Aging in Place Specialist, he makes life a little easier with stairlifts, ramps, grab bars, outdoor elevators and other home modifications.
Debbie is the driving force behind the company and all that it represents. She is the most altruistic person you’ll ever meet. Taking care of her daughter Nicole, who was the inspiration behind the start of this business due to her many disabilities, Debbie was determined to help other families “get through it” as well. She has her finger on the pulse of every aspect of the company and has given “customer service” a fresh and delightful meaning.
Brad is the newest member of our family – which doesn’t make him any less appreciated! Brad comes to us with a strong history of retail sales experience, coupled with a fabulous positive personality. As the person responsible for our front end, greeting clients, and dispensing rental equipment; his outstanding organizational skills are admired by the rest of our team and customers alike!
Al has been with us since late 2012. He is the primary “person to person” guy when it comes to most equipment. He helps in the choosing, ordering, assembling and fitting process for wheelchairs, power chairs, scooters, stairlifts and so many other items. His mechanical and technical skills are top notch.
Huguette has been with us since September 2001 and serves as our accounts payable person/ mailer/ biller/ dog feeder / wood stove loader / etc. She works at our “home’ office and graciously takes on more tasks than asked. As a former Canadian, she has a hard time pronouncing “th’s” but she gives Nort East Mobility a good name.
Laurie started with us in February 2013 as one of our client support representatives. She manages the task of keeping Al and Bill organized. She is often the first point of contact with customers calling in to voice their wish list and helps steer them in the right direction, check on insurance coverage and schedules appointments. Nothing short of a nuclear war seems to rattle her!
Since December 2014, Bethany has been a customer care representative for medical supplies, including incontinence supplies. Her additional skills and experience make her a superb asset for our marketing, sales, and business development. Listening to her talk to customers on the phone, one would think she is a member of their family – striving to make their lives as stress free as possible.
Kevin started with us in March, 2015 as a client support representative for our Supply Solutions division. Kevin grew up in Guyana and attended school for medical coding after he and his family moved here. We are lucky he did because we realized his potential once he spent some time with us as an extern. He loves working on cars and watching The Fast and the Furious whenever he can!
Sharon came to us in early 2014. She is blessed with patience and persistence. She has to be, since she is the billing specialist here and is responsible for “pulling teeth” from the insurance companies or “show me the money” !!! If not for her, our suppliers would be yelling the same thing at us.
Chic keeps the warehouse / shop flowing smoothly. More seems to come in than go out and somehow he finds room to store it. His repair skills go well beyond “lefty-loosey, righty-tighty”. Chic started with us in October 2015.
Tobias (Toby) the office cat is the official greeter to all who enter. He’s not very task oriented, but will help you forget your troubles for a few minutes.